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When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations
arXiv:2607.01426v1 Announce Type: new Abstract: Autonomous customerservice agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order...
arXiv:2607.01426v1 Announce Type: new Abstract: Autonomous customerservice agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.
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